Caribbean:
Chonchorogaiweg 9 - Willemstad, Curaçao
West Indies
+5999 738 5611
Europe:
Hollandse Kade 28A, 1391 JM Abcoude
The Netherlands
+31 20 2050 243
Why Live Chats Are A Great Way To Convert Confused, Doubtful or Hesitating Guests
Consumers today expect instant communication. Gone are the days of back and forth emails and having to spend days coordinating.
Live chat has revolutionized the marketing and sales sectors of online businesses in recent years. Having a live chat feature on your hotel website makes for clearer and efficient communication between your customer service representatives and your potential guests.
In this article, we’re giving you the rundown on the different ways live chats turn guest confusion in to conversions.
Improved Customer Experience
Delivering a pleasant and hassle free customer journey from the very beginning lays the grounds for a solid and positive first impression. Guests who experience this type of service are more likely to tell their friends and family about it thus creating a wider reach through recommendations and word of mouth.
Generates New Leads
Live chat gives potential guests access to sales representatives who are able to actively provide answers to their questions about the services they’re interested in. Additionally, live chat is also able to provide your team with the information you’ll need to proactively engage with your website visitors. By proactively engaging site visitors based on their navigation and onsite behavior you are making suggestions based on their previous searches, providing customers with a personalized experience. Based on those interactions you will be able to shortlist and qualify a number of chats as leads that can then be passed on to sales for further follow up.
Provides Instant Support
In addition to providing answers for those in the pre-booking stages, live chat provides support to your guests who need it most. This makes arranging for requests, extending stays, making room upgrade requests and other concerns easier and faster to resolve. Make sure that your support teams are always available to assist guests and resolve any questions or problems your guests are concerned with.
Consumers today expect instant communication. Gone are the days of back and forth emails and having to spend days coordinating. The faster you satisfy a guest’s needs from your business, the happier they will be.
Implementing live chat
in your system not only contributes a substantial amount to your leads and conversions but it also gives your support and marketing team the necessary resources they need to be able to engage and create more sales for your hotel.
We are very excited to announce a new partnership between RoomCloud and GuestConnexxion. The development work started only a few weeks ago and the integration between RoomCloud and Guest Connexxion is now tested, certified and ready to be used by hoteliers. What does this integration mean for hoteliers? This new partnership enables hoteliers to offer a great guest experience, from right after the booking to the day of departure. Most often hoteliers only send their guests a booking confirmation and guests have to wait only till right before or even during arrival for the hotel to get in touch again. However, GuestConnexxion enables hoteliers to be in touch with their guests throughout the complete guest journey. Silvia Gualano, Marketing Director for RoomCloud, knows that hoteliers can use the window between the booking and the arrival as an opportunity. It’s a useful way to make their guests feel welcome and promote last-minute deals, such as upgrades. But, even more important nowadays, is to keep your guests informed. Especially about the ever-changing Covid situation and possible impacts on their stay. Silvia: “ Your guests will surely appreciate that level of service , especially in these times. This provides them with a clear picture of what to expect once they arrive.” Robin Bunnik, co-founder of Guest Connexxion totally agrees. “ Without technology, it is impossible to get in touch with your guests via their preferred means of communication. The integration with RoomCloud enables hoteliers to communicate with their guests through the most popular channels like WhatsApp and Facebook Messenger.” What’s even more impressive, is that the hotelier doesn’t have to do a single thing extra, thanks to the API of RoomCloud. Thanks to the integration, Guest Connexxion is able to pick up contact- and reservation details of the guests who made a booking via third-party channels. This ensures that hoteliers receive all guest messages, from all the different communication channels, in their omnichannel Guest Connexxion inbox. Hoteliers can even schedule different types of outbound messages, which are targeted messages that are automatically sent to all people who will arrive, who are in-house or who are getting ready for their departure. Who are RoomCloud and Guest Connexxion? RoomCloud is probably most known for the Booking Engine and Channel Manager, which is used by over 5000 hoteliers from 90 different countries. However, besides increasing both direct bookings and bookings via OTA’s, RoomCloud is also top of the game with the latest technology around MetaSearch. By delivering quality software and increasing revenue over the whole line, the company is part of the top of the distribution platforms worldwide. Click here to get more information . Guest Connexxion is an all-in-one guest messaging platform, where hoteliers can manage all communication with their guests, including WhatsApp , Facebook Messenger, SMS and email , from one single dashboard. Guest Connexxion enables hoteliers to improve the guest experience, increase productivity and boost revenue by communicating with their guests in their preferred channels of communication before, during, and after their stay. Click here to get more information .
A lot of people believe that the words "automation" and "personalized service" don't go together.
Communication is at the heart of human interaction, and it can make or break a hotel. So ask yourself this; how can your hotel improve its communications in order to grow and thrive?
Company
Europe
Hollandse Kade 28A
1391 JM Abcoude
The Netherlands
[email protected]
+31 20 2050 243
Caribbean
Chonchorogaiweg 9
Willemstad, Curaçao
West Indies
[email protected]
+5999 738 5611
Guest Connexxion | Multichannel Communication Dashboard for Hotels.